A request after every job
When a job closes, the customer gets a short, friendly message with a link to leave a review. Nobody has to remember.
Reviews
A review request after every job. Replies drafted for your OK.
Stellaris Ridge sets up review requests after every job and drafts replies for the owner to approve. It is for owner-run businesses that want more reviews without the chasing. Based in Tuscaloosa, Alabama; serving Alabama, the Southeast and the Midwest.
The problem
Happy customers rarely think to leave a review.
Most people who liked your work never say so in public. Nobody asked at the right moment, and you were already at the next job.
Reviews matter. They are one of the first things a new customer reads, and they are part of how you show up when someone searches for your trade in your town. They also take steady, boring effort, which is why they slip.
We set up the asking so it happens after every job, and we draft the replies so they do not pile up. You stay in charge of what gets posted.
What we set up
Ask, watch, reply.
Replies drafted for your OK
New reviews get a reply drafted in your voice. You read it, change it if you like, and approve it before it goes out.
Review monitoring
We keep an eye on new reviews so a bad one does not sit unanswered.
A reputation audit and cleanup
We look at what is out there today under your name and fix what we can: wrong details, duplicate listings and unanswered reviews.
How it works
From finished job to a public review.
Step 1
Job closes
The job is marked done in your CRM, Astrateris.
Step 2
The request goes out
The customer gets the ask by text or email, in your voice, once consent is on file.
Step 3
A review appears
The customer leaves a review on Google.
Step 4
You approve the reply
A reply is drafted for your OK. Nothing posts without you.
How we ask
Everyone gets asked. We do not filter by stars.
Some review tools send unhappy customers to a private form and happy ones to Google. We do not build it that way. Every customer gets the same ask, whatever they thought of the job.
Reviews also help the way you show up in local search, one reason we treat them as part of being found, not a trick.
Questions
Fair questions.
Will it post replies on its own?
No. Replies are drafted for your approval. You read each one and decide what goes out.
Do you only ask happy customers?
No. Every customer gets the same request. We do not screen people by star rating before they reach a review site.
What if a customer leaves a bad review?
You see it, and a reply is drafted for you to review.
Which review sites does it cover?
Google is the main one for most local businesses.
What does it cost?
Every build is quoted before any work starts. The 15-minute check is free.
Start with a free 15-minute check.
A short call with Carl or Jarod. We look at one part of your week and tell you one thing we would fix.