Timing & templates
M·03a — Timing
- Happy-window timing logic by service type
- Branded SMS + email request templates
Part of Be In Command — reputation, automated. (205) 831-8876
01
The compound curve
Basis: owner-operated shops
Why asking beats hoping.
Most happy customers never leave a review — nobody asked them at the right moment. A timed ask turns silent satisfaction into public proof.
01
asked every completed job
Every customer gets the request, automatically, in the window where they are still happy. Nobody has to remember to ask.
02
24–72h happy window
The request fires on a timer tuned to your service type, not whenever somebody in the office gets around to it.
03
caught bad signals before public
Negative-leaning responses route to the owner first, not to Google. Recover the customer before the public review hits.
04
auto multi-platform
Google, Facebook, BBB, industry-specific platforms — request routes to where reviews matter most for your category.
Reputation is not luck — it is a timing problem disguised as a personality contest.
02
How it runs
Four steps
From job done to review posted.
Four steps. The request goes out at the right moment, the sentiment decides where it lands, and you see every signal in a daily digest.
01Job marked completeStatus flips in the CRM. Happy-window timer starts — typically 24 to 72 hours depending on your service type.
02Request firesBranded SMS + email asks for the review. Tone in your voice. Single tap to the review platform pre-filled.
03Sentiment routesPositive responses go straight to public review. Negative-leaning go to the owner inbox for recovery first.
04Owner sees itDaily digest of new reviews, ratings, and any signals that need a personal response. Reply suggestions included.
03
What’s in the build
Eight pieces
The whole reputation engine. Compounding daily.
Eight pieces, wired together and maintained by us. Timing, routing, interception, and compliance — no guesswork, no nagging.
Routing & detection
M·03b — Routing
- Multi-platform routing (Google, Facebook, BBB, industry)
- Sentiment detection on customer responses
Interception & replies
M·03c — Intercept
- Negative-signal interception and owner alert
- Review response templates for owner approval
Digest & compliance
M·03d — Digest
- Daily owner digest of new reviews and ratings
- TCPA-compliant opt-in and quiet hours
04
Questions
Common review questions.
Common review questions.
Is asking for reviews like this allowed?
Yes — Google’s policy is against incentivizing reviews and against gating (only asking happy customers to leave public reviews). We follow both: every customer is asked, but negative signals get a chance to be heard privately first.
What if a customer leaves a bad review anyway?
It happens, and the system surfaces it immediately with a suggested response template. We coach you on responding professionally — public bad reviews handled well often build more trust than the bad review damages.
Which platforms does it support?
Google Business Profile is the default primary. Facebook, BBB, Yelp, and industry-specific platforms (Houzz, Healthgrades, Avvo, etc.) layer in based on your category and where reviews actually drive your business.
Will it feel pushy?
No. Single ask, in the moment they’re happy, with one-tap to the platform. No follow-up nag, no second request unless they engaged but did not complete. Calibrated polite-to-respectful.
How fast can it go live?
Most review automations are live in 5 to 7 business days: templates branded, sentiment routing wired, platform integrations tested, owner digest configured.
Does it work with my existing reviews?
Yes. The system imports historical reviews into the dashboard so you have a single view of reputation across all platforms — and you can reply to old ones from one place.
Compound the reputation
See how many reviews you should have by now.
Thirty minutes. We benchmark your review volume and rating against your category, and price the engine against the gap.