Can I hear it before I decide?
Yes. Call (205) 831-8876. That is Stellaris Ridge's own business line, and Capella answers it.
Capella
Capella, our AI receptionist.
Capella is the Stellaris Ridge voice receptionist. It backs up the front desk of a local service business: it answers calls after hours and when nobody can pick up, books the job on the calendar and texts the owner. Based in Tuscaloosa, Alabama, serving Alabama, the Southeast and the Midwest.
What it is
It picks up when nobody on your team can.
Capella is the voice receptionist we built. It answers the phone when you are on a roof or under a sink, after hours, on weekends, and when every line is busy. It is an AI voice, and it talks with the caller in plain sentences.
It is the same one that answers our own line. Call (205) 831-8876 to hear it. That is the best demo we have, because it is the real thing, not a recording.
Capella was formerly VOX.
What a call looks like
From first ring to a job on your calendar.
Step 1
It picks up
No voicemail box for the caller to fill. Someone answers, day or night.
Step 2
It gets the details
The caller's name, the address and the problem, the same things you would ask.
Step 3
It finds an open slot
It checks real availability on the calendar and offers a time that is actually free.
Step 4
It books and texts
The caller gets a confirmation text. You get a short summary: who called, what they need and when they are booked.
After hours and overflow
It covers the calls your desk cannot reach.
Capella is built for three moments: after hours and weekends, the minutes when every line is busy, and the calls that ring out because everyone is on a job. Your office keeps the calls it already handles. Capella takes the ones that used to go to voicemail.
There are two ways to set it up. You can keep your own number and forward it to Capella, either after a few rings or right away; we arrange that with your phone provider. Or you can take a new number for Capella. Phone and text lines go live 3 to 6 weeks after signing, because the carriers register every business line first.
Booking and urgent calls
Every call lands in Astrateris, and urgent ones reach you fast.
Capella books into the calendar that lives in Astrateris, our own CRM. A new caller becomes a lead, the notes and the transcript go on that record, and the follow-up starts from there. Every call is recorded and written up, so you can read what was said.
You set what counts as urgent for your business when we set Capella up. When a call is urgent, Capella texts you right away, and it can pass the call to your cell if you want it to.
What it costs
Three plans, starting at $199/mo.
Every plan has a $500 setup. Our lead plan, Capella answers and calls new leads back, is $697/mo with 500 minutes and 500 texts included. Capella answers your phone is $397/mo with 300 minutes included. Missed-call text back, with no voice, is $199/mo.
Over the allowance it is $0.35 a minute and $0.03 a text. Phone and text lines go live 3 to 6 weeks after signing, because the carriers register every business line first. See pricing for the fine print.
Backup, never a replacement
She stays the voice of your business.
Your front desk knows your customers by name. Capella does not take that job. It catches what your people cannot get to, so they can spend their day on the calls that need a person.
Want the full picture of being heard, from the first ring to the follow-up text? See Be heard. For the calls that still slip through, see missed call recovery. Looking for an answering service? The plain-answer guide covers what Capella does and how it handles calls.
Questions
Fair questions.
Does it replace my receptionist?
No. It is a backup for your front desk. It takes after-hours calls, weekends and overflow, so your people handle the calls that need a person.
What happens when a caller has an emergency?
You set what counts as urgent when we set it up. Capella texts you right away about an urgent call, and it can pass the call to your cell if you want it to.
Does it book on my calendar?
It checks real open times and books them into the calendar that lives in Astrateris, our CRM. If you use a different calendar, raise it on the free 15-minute check.
What does it cost?
Every plan has a $500 setup. Missed-call text back is $199/mo, Capella answers your phone is $397/mo with 300 minutes, and Capella answers and calls new leads back is $697/mo with 500 minutes and 500 texts. The pricing page has the fine print.
Start with a free 15-minute check.
A short call with Carl or Jarod. We look at one part of your week and tell you one thing we would fix.