Detection & speed
C·03a — Trigger
- Missed-call detection on your business number
- Auto-text within 30–60 seconds of the missed call
The safety net under VOX — part of Be Heard. (205) 831-8876
01
The cost of doing nothing
Basis: trades & home services
Voicemail is a revenue hole.
Customers do not leave voicemails like they did in 2010. A missed call is a missed sale unless something fast happens to recover it.
01
21× worse odds at 30 min vs 5
The MIT / InsideSales.com Lead Response Management study — three years, 15,000+ leads, 100,000+ call attempts (leadresponsemanagement.org). Speed to the lead is the finding.
02
<60s window to recover
A text within the first minute is the difference between recovering the lead and losing it forever. Speed is the entire game.
03
24/7 when the calls land
Evenings, weekends, and the middle of a job — the hours nobody is free to pick up. No survey needed for that one.
04
Your log is the only benchmark
On the audit we pull your last 90 days of calls and count the rings-out together. Real misses, real tickets, your math.
Nobody counts the calls that never got answered — so the loss stays invisible. Until now.
02
The recovery flow
Five steps
Five steps between a missed ring and a booked job.
It runs itself. The caller never knows they were missed — they just feel taken care of, fast.
01Call missedPhone rings out. No voicemail action. The lead is about to disappear into the void.
02Instant text firesWithin seconds, the caller gets an SMS: “Sorry we missed you — what can we help with?”
03Conversation opensCaller replies. AI responds in your voice, qualifies the job, captures the details.
04Booking or handoffCalendar slot booked, or escalated to a human with a clean briefing — your call.
05Logged & reportableEvery recovered lead lands in the CRM with the transcript. You see exactly what was saved.
03
What the customer sees
Sample thread · Acme HVAC
A real recovery, in about ninety seconds.
This is the shape of the thread a missed caller receives. No hold music, no “press 1.” Just an answer, a qualification, and a booked slot. (Sample business and number; the timing is what a live deployment does.)
Sorry we missed you at (205) 555-0142! This is the AI assistant from Acme HVAC — what can we help with?+12s
AC stopped blowing cold. House is at 84.+38s
Got it. Sounds like an emergency — we have a tech available today between 2:00 PM and 4:00 PM. Want me to lock that in?+42s
Yes please. Address is 1820 Birch Lane.+58s
Booked for 2:00 PM today — Mike will call when he is en route. Confirmation sent. Thanks for choosing Acme.+1m 06s
04
What’s in the build
Eight pieces
The whole recovery system. Built for you, not rented.
Eight pieces, wired together and maintained by us. You see the recovered leads in your CRM — not a black box.
Conversation & booking
C·03b — Reply
- Two-way SMS conversation in your brand voice
- Live calendar integration for self-booking
Handoff & logging
C·03c — Route
- Hot escalation to your team for high-value calls
- CRM logging — contact, transcript, outcome, source
Reporting & compliance
C·03d — Protect
- Daily owner digest: what was recovered, what was lost
- Compliance-clean opt-in language and quiet hours
05
How it pairs with VOX
Front line + safety net
The front line, plus the safety net.
VOX answers live so most calls are never missed. This catches the ones that still slip — together they close the hole completely.
VOX — the front line
Answers live, 24/7
Answers every call the moment it rings, in your voice. Most calls are captured before they ever become “missed.”
Be Heard →Recovery — the safety net
You are here
Catches the calls that still slip — overflow, simultaneous calls, dead spots. Texts within 60 seconds and books or hands off cleanly. Every recovery logged with the transcript.
Command — the record
Closes the loop
Every recovered lead, job, and dollar in one cockpit. Transcript, outcome, and source land automatically.
Be In Command →
06
Questions
Common recovery questions
Common recovery questions.
How fast does the text-back actually fire?
Within 30 to 60 seconds of the missed call. Speed is the entire game here — past 5 minutes, the lead has usually called the next shop.
Will customers think I am ignoring them?
The text apologizes for missing the call and offers immediate help. Most customers are relieved that someone reached back out at all — most businesses do nothing.
Can the AI actually book the appointment?
Yes. Two-way SMS with calendar access — it qualifies the job, offers slots, confirms the booking, and writes it back to your calendar and CRM.
What if it cannot handle the question?
It hands the conversation to a human cleanly. You get a notification with the customer details and the chat history so far — no awkward restart.
Does this work with my existing phone number?
In most cases, yes. We either layer it onto your current number or port the number into our stack so missed-call detection is reliable. We confirm during the audit.
Is the SMS compliant?
Yes. Opt-in language, quiet hours, STOP/HELP support, and TCPA-aware flows are baked in. We are not playing fast and loose with messaging law.
How does this pair with VOX?
VOX answers the call live so most are never missed in the first place. Missed-Call Recovery is the safety net for the calls that still slip — overflow, simultaneous calls, dead spots.
Plug the leak
Find out how many calls you are already losing.
Thirty minutes. We pull your last 90 days of call data, count the misses, and price the recovery against the math.