Text after a missed call
Missed calls get a text back right away, in plain words, from your business.
Missed call recovery
Text the caller back before they call the next shop.
Missed call recovery sends a text to a caller whose call went unanswered, so a lost call can still become a booked job. It backs up Capella, the Stellaris Ridge voice receptionist, for local trades. Based in Tuscaloosa, Alabama; serving Alabama, the Southeast and the Midwest.
The problem
Voicemail is where jobs go to die.
Some callers hang up and try the next shop. The call you missed becomes someone else's job, and you never know it happened.
Speed to the lead is what matters. A widely cited lead response study (Oldroyd, InsideSales.com) put the odds of qualifying a lead at 21 times higher when the reply comes within 5 minutes than after 30. A text that goes out right after the missed call is that fast reply.
The flow
From a missed ring to a lead you can act on.
The caller does not have to do anything but read a text.
Step 1
The call goes unanswered
You are on a job, the line is busy, or it is after hours. The call rings out.
Step 2
A text goes out
The caller gets a text from your business right away saying sorry we missed you and asking what they need.
Step 3
The caller replies
The caller can text back. The reply goes on the lead, so the conversation is not lost.
Step 4
You get the details
You get a text about the lead, so you know who called and can call them back.
Step 5
It is logged
Every lead lands in Astrateris, our own CRM, with a summary, so you see what was saved and what was lost.
What is in it
A text-back that fits how you already work.
Replies handled
Customers can reply by text, and the reply lands on the lead instead of sitting unread.
Logged in Astrateris
Each lead is saved in Astrateris, our own CRM, with what the caller said.
Opt-out respected
A caller who replies STOP gets no more texts. Texts follow a send window and a do-not-contact list.
Set up for you
We set missed-call text back up for each business, with your wording, after you sign. Phone and text lines go live 3 to 6 weeks after signing, because the carriers register every business line first.
A text to you
You get a text about each lead, so a missed call does not wait for you to check an inbox.
With Capella
Capella answers live. Text-back catches the rest.
Capella, our voice receptionist, answers the call live, after hours and when you are busy, and books the job on the spot. It is a backup for your front desk, not a replacement for people. Missed call recovery catches calls that still go unanswered.
Together they cover the phone. Read more on be heard. Once the lead is in, be in command shows where it stands.
What it costs
Missed-call text back is $199/mo.
Missed-call text back is $199/mo plus a $500 setup. It sends the text; it does not answer the call. If you want the call answered too, Capella answering your phone is $397/mo. See pricing for every plan and what each includes.
Text lines go live 3 to 6 weeks after signing, because the carriers register every business line first.
How it starts
Start with a free missed-call check.
Step 1 · Free
15-minute check
A short missed-call check. We look at how calls reach your business today and tell you one thing we would fix. Nothing to sign.
Step 2 · Free
Workflow check
We map how calls and leads really move through your week. You get a written scope and a fixed quote.
Step 3
Build
A fixed-scope project, quoted before any work starts.
Step 4
Keep it running
We watch it, tune it, and adjust it as your business changes.
Questions
Fair questions.
How is this different from Capella?
Capella, our voice receptionist, answers the call and books the job while the caller is on the line. Missed call recovery is the text that goes to a caller whose call still went unanswered.
Will customers think I am ignoring them?
The text says sorry we missed you and asks what they need. It tells the caller someone is on it, which is more than a voicemail box does.
Does this work with my existing phone number?
Callers keep dialing your business number. Calls you miss are forwarded to a number we set up. How the forwarding is set depends on your phone system, so we look at your phone setup first.
What if the caller does not want texts?
A caller who replies STOP gets no more texts. Messages follow a send window and a do-not-contact list.
What does it cost?
Missed-call text back is $199/mo plus a $500 setup. The 15-minute check and the workflow check are free. Every plan is on the pricing page.
Who is this for?
Local trades and service businesses, such as HVAC, plumbing, electrical and roofing, where a missed call is often a lost job.
Start with a free 15-minute check.
A short call with Carl or Jarod. We look at one part of your week and tell you one thing we would fix.