Answers day and night
After hours, on weekends and when every line is busy. The caller reaches someone instead of a voicemail box.
Answering service for the trades
An AI receptionist that answers when you are on the job.
Capella is Stellaris Ridge's voice receptionist, an answering service that also books the job. It backs up your front desk after hours and when you are busy, for trades and service businesses. Based in Tuscaloosa, Alabama, serving Alabama, the Southeast and the Midwest.
The plain answer
What a voice receptionist does for a service business.
People search for an "AI receptionist" or an "answering service" when the phone keeps ringing while they are under a house or on a roof. We call ours a voice receptionist, and its name is Capella. It answers your business calls when you and your crew cannot, finds out what the caller needs, and books the job on your calendar.
Then it texts you a short summary, so a call does not sit on a voicemail nobody checks. A message-taking service stops at the message. Capella goes one step further and puts the job on the calendar.
Capella is a backup for your front desk, never a replacement for people. Your office stays the voice of your business. Capella catches what they cannot get to.
What it does
Four jobs, on every call.
Books the job
It checks your real calendar for an open slot and books it. Bookings land in Astrateris, our own CRM, so your calendar and your contact list stay in one place.
Flags anything urgent
Urgent calls are flagged and texted to you right away, so you do not find out in the morning.
Writes the call down
Every call is logged with a short summary: who called, what they wanted and what Capella did about it.
Emergency calls
What happens when the call is an emergency.
A routine call gets a slot on the calendar. An urgent call gets flagged and texted to you so a person can act. Capella can also transfer a caller to a person when you want that.
What counts as urgent is different for a plumber, an HVAC company and a dental office. We settle that with you when we set it up, so Capella works from your rules and not from a generic script. When a call is urgent under those rules, Capella texts the owner right away, and it can pass the call to the owner's cell if you want it to.
How it works
You keep your number. Capella catches the misses.
Step 1 · Free
15-minute check
We look at how your phone is answered today and name the one thing we would fix first. Nothing in writing.
Step 2
Forward the calls you miss
You keep your own number. Calls you cannot pick up (busy, no answer, after hours) forward to Capella. The calls you answer stay yours.
Step 3
Capella books and texts
She answers for your business, books the job, and sends you the summary. You review every call after.
What it costs
Capella plans start at $199/mo.
Every plan has a $500 setup. Capella answers your phone is $397/mo with 300 minutes included. Capella answers and calls new leads back is $697/mo with 500 minutes and 500 texts included. Missed-call text back, with no voice, is $199/mo. The 15-minute check is free.
Compared with a plain answering service, the difference is the booking: Capella puts the job on your calendar instead of leaving you a note. Every plan and the fine print are on the pricing page.
By trade
Find your trade.
Each trade page covers the calls that trade gets at 2 AM and how Capella books that kind of job.
HVAC companies
Furnace failures, heat-wave outages, system replacements and maintenance plans.
Plumbers
Burst pipes, slow drains, water heater outages and remodel estimates.
Electricians
Power outages, panel upgrades, sparking outlets and EV charger installs.
Roofers
Storm damage, inspections, full reroofs and insurance claim calls.
Pest control
Termite swarms, rodent activity, stinging insects and service contracts.
Lawn care
Spring intake calls, aeration and overseed quotes, storm cleanup and recurring programs.
Garage door companies
Cars trapped inside, broken springs, opener failures and new door quotes.
Septic companies
Backups, alarm callouts, routine pump-outs and full-system replacements.
Locksmiths
Lockouts, broken keys, rekeys, smart-lock installs and master-key systems.
Tree services
Storm damage, hazard trees, trimming and stump grinding.
Cleaning companies
Recurring contracts, move-out cleans, post-construction and one-time jobs.
Painters
Interior refresh, exterior whole-house, pre-listing rushes and commercial off-hours work.
Dental offices
New patient calls, tooth pain, cleaning recalls and consultations.
By city
Alabama city pages.
Based in Tuscaloosa, serving Alabama, the Southeast and the Midwest. Start with your city.
Birmingham, AL
Voice receptionist and answering service for trades in this area.
Huntsville, AL
Voice receptionist and answering service for trades in this area.
Montgomery, AL
Voice receptionist and answering service for trades in this area.
Mobile, AL
Voice receptionist and answering service for trades in this area.
Tuscaloosa, AL
Voice receptionist and answering service for trades in this area.
Keep reading
Related pages.
Missed a call already? Missed-call recovery covers getting the lead back. Capella explains the product, Be heard covers the outcome, and industries lists every trade.
Questions
Fair questions.
Is it a real answering service?
It does the job you would hire an answering service for: the phone is answered at any hour instead of going to voicemail. It is software, not a room of operators reading a script. And it does one more thing a message-taking service does not: it books the job on your calendar and texts you the summary.
Does it replace my office staff?
No. Capella is a backup for your front desk. It catches the calls your office cannot get to: after hours, weekends and the moments when every line is busy. Your people stay the voice of your business.
Do I have to change my phone number?
No. You keep your own number. Calls you miss forward to Capella, and the calls you pick up stay yours.
What if the caller wants a person?
Capella can transfer a caller to a person. You also get the summary of what was said, so nobody starts over.
How fast can it go live?
Phone and text lines go live 3 to 6 weeks after signing, because the carriers register every business line first. We give you a date once we know your setup.
Where do you work?
We are based in Tuscaloosa, Alabama, and serve Alabama, the Southeast and the Midwest.
Start with a free 15-minute check.
A short call with Carl or Jarod. We look at one part of your week and tell you one thing we would fix.