Replies fast
We set it up so a new lead from your website form or a text gets a friendly first reply, day or night. Follow-up is offered as a build and set up for each business.
Follow-up
Reply fast. Follow up until they book.
Stellaris Ridge sets up speed-to-lead replies and follow-up for owner-run businesses. New leads get a quick, friendly reply, follow-up keeps going, and it stops when they book or say stop. Based in Tuscaloosa, Alabama; serving Alabama, the Southeast and the Midwest.
The problem
Speed matters when a lead comes in.
A lead fills out your form while you are under a house. By the time you are back at the truck, they have called the next name on the list. Or you do reply once, they go quiet, and the lead never hears from you again.
Fast replies and steady follow-up are two jobs that nobody on a busy crew has time for. We build both into the way your leads already arrive, so they happen on their own.
This lives in your CRM, Astrateris, so you can see every message and every outcome.
What it does
Four jobs, done every time.
Follows up until they book
If they go quiet, a follow-up keeps going. When they book, it stops.
Texts back missed calls
A caller you could not reach gets a text back right away. See missed-call recovery.
Wakes up old leads
Contacts who asked once and never heard back get a gentle check-in. Nothing new to buy, no ad spend.
How it works
From new lead to booked job.
Step 1
A lead arrives
A form, a text or a call that Capella took lands in your CRM as a customer record with a next step.
Step 2
A fast first reply
The first message goes out right away, in plain words that sound like your shop.
Step 3
Follow-up runs
A short run of texts and emails keeps the conversation going while you work.
Step 4
It stops when it should
A booking ends the follow-up. A STOP ends texts to that person for good.
Built to be safe
Follow-up that treats people right.
Texts and emails to customers carry rules. We build the rules in.
- Consent is tracked for each person and each channel, texts and email separately.
- A STOP means no more texts, and the request is honored every time.
- Messages only go out inside the sending hours we set with you.
- Automated follow-up switches on only after your team says it is ready.
- You can read every message and every outcome in the customer record.
Questions
Fair questions.
Is this just a drip campaign?
No. A drip sends the same messages on a clock. This is built around your leads: a fast first reply, follow-up that keeps going, and a stop when they book or ask us to.
What channels does it use?
Text and email. We choose the mix with you based on where your leads come from.
How does it know when to stop?
A booking stops the follow-up, and a STOP reply ends texts to that person. Consent is tracked for each person, for texts and for email.
Will it sound like a robot?
We write the messages with you, in your shop's plain words, so they read like something you would send.
Does it work with my CRM?
It runs in our own CRM, Astrateris. If you already have a CRM, we look at it first and tell you honestly whether to move or keep it.
What does it cost?
Every build is quoted before any work starts. The 15-minute check is free.
Start with a free 15-minute check.
A short call with Carl or Jarod. We look at one part of your week and tell you one thing we would fix.